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Shopping at VIPARO
1. Who are you?
VIPARO is a Sydney-based label catered to the fashion conscious customer, specialising in leather jackets, fashion and accessories. VIPARO aims to challenge people's notions of leather wear and how it is incorporate in everyday dress. Click here to find out more at our ABOUT US page.
2. How do I shop at VIPARO?
If it's listed up on our online store, then we've got it available in stock! You can easily navigate through our men's and women's styles through the top navigation menu. You can refine your search by colour, size and price at the left hand side. Even better, if you know the name of the product you're looking for, simply use our search bar (located at the top right) to find exactly where it is.
3. Do you have a shop I can walk into to try on your products?
VIPARO is an exclusively online only store. This means that our store is available to the public 24/7 and we're available to chat during business days between 9am - 5pm AEST (Australian Eastern Standard Time). You can contact us via Live Chat, E-mail, Phone, Facebook or Twitter. We usually reply within 24 hours. More details CLICK HERE.
Sign up to our VIP List to keep up to date with any details of our latest stockists or if we have a pop-up store planned int he future CLICK HERE.
Signing up to VIPARO
1. How do I sign up to your newsletter for all the latest news, product updates and promotions?
That's easy! Simply complete your details at the following page: CLICK HERE. You'll also automatically receive a 5% discount code that can be used to discount your entire cart with your first purchase.
2. How often do you release new styles?
We launch completely new ranges twice a year with the traditional fashion season, specifically the Fall/Winter and Spring/Summer collections. We also release pieces mid-season so you'll be sure to see new designs all the time. We also have a lot of classic timeless styles, which are staples for every wardrobe, all priced very affordably.
1. Do you have a sizing guide?
Our sizing is based on Australian standard sizing however each garment has its own set of measurements so please check with the sizing chart thoroughly outlined in the product description to ensure that when the item arrives it fits just right! In the past, our customers tend to go 1-2 sizes up due to the slim fit sizing of our products so it's best to double check the sizing chart.
2. Will the item fit me and how do I know what size I am?
Generally, we recommend for our customers to compare the measurements provided on our listings to a comparable garment that they already own and fits well, that way you can be sure that when your VIPARO garment arrives, it´s just the perfect fit.
3. I want to know more about the item...
Our product descriptions contain all the information you require about each individual garment. This includes a brief garment description, info and care of the garment, delivery details, reviews of the products from other customers, and if the product has been shown in press, magazines or media.
4. Do you have items available in different colours or sizes?
All available colours will be mentioned in the garment description. VIPARO garments come in a range of sizes between XXS - XXXL for Mens and 4-16 for Womens. If you have any specific colour or sizing requirements, please enquire with us and we´ll be happy to help.
5. Are your products made from genuine leather?
All of our leather jackets are from 100% genuine leather. If the product description states "Faux Leather" then it is artificial leather, however 95% of products feature or are entirely made of 100% genuine leather only.
1. How do I pay for my order?
We accept Paypal, Visa and Mastercard. We also take security very seriously indeed, so your details will be safe with us.
2. I have missed out on sale/promotion by (x) day/s. Can I still receive a discount on a purchase I made (x) days ago?
No, as unfortunately this is unfair to other customers whom have missed out on a discount. We cannot treat you as a special case. To avoid this, sign up to our newsletters and like us on Facebook so you don't miss out on promotions
3. How can I find out the cost in my own currency?
We only accept payments via AUD (Australian Dollars), however you can view indicative prices in your relevant currency, simply by selecting your currency from the list in the top right corner of the page.
Exchange rates fluctuate frequently; therefore the best way to get an approximate conversion in your own currency is through XE at http://www.xe.com.
4. I have a discount/promotional code, how do I apply the code to my order?
Make sure you type your code in the appropriate box during checkout check out, and hit APPLY COUPON which will apply the discount to your order. Coupon codes cannot be used in conjunction with any other offer which includes sale or clearance items.
5. I sent a PayPal eCheque payment but still haven't received my item?
The PayPal eCheque payment method can be likened to your traditional paper cheque, which takes several days (usually 3-7 days) to clear into our PayPal account. We only ship your item(s) out once the full cleared payment has been received. You can also double check all these details through your PayPal account by clicking the on the Transaction Details to view the Estimated Clearance Date of your eCheque payment.
1. Do you post to my country?
We post Worldwide, flat rate of $35.00 AUD.
2. What postage method do you use to deliver?
3. How long does shipping take?
For info please visit HERE
4. Has my order been shipped?
If your payment has been received and successfully cleared into our bank or PayPal account we will immediately ship your item to avoid any delay receiving your item. You shall receive e-mail notifications on both occasions to ensure you´re up-to-date with the status of your order. All e-mails will be sent to the email address you listed during checkout.
5. Can I track my order?
We only ship orders out via secure, insured and trackable delivery methods. An automatic email notification will be sent to you with a tracking number. If you haven´t received your tracking details, please contact us and we´ll provide you with as much information as possible about your parcel. For all international customers, deliveries are made via Registered Air Mail which is only trackable via your country´s local postal service once the parcel arrives in your country. For example, if you're located in the United States, your local tracking service USPS will have more information regarding delivery.
6. My item hasn't arrived, what do I do?
Every item that is dispatched can be tracked as we only use safe, insured and trackable methods of delivery. If you feel that delivery is taking longer than expected, don´t panic! Simply contact us and well do our best to provide you with the most up-to-date tracking details available.
7. Will I be charged custom and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail and wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
1. Am I entitled to a refund if my item is unsuitable?
As per the The Trade Practices Act listed by the ACCC, unfortunately we DO NOT offer refunds under these circumstances:
1. Garments are faulty;For items purchased on Auction, as listed in The Trade Practices Act by the ACCC, the goods are NOT covered by statutory rights.
2. Have been wrongly described;
3. Are different from a sample shown to you OR
4. Do not do what they´re supposed to
That being said, VIPARO always strives 100% customer satisfaction, therefore please contact us directly and we will endeavour to resolve any issues or concerns you may have.
For further information, please refer to the ACCC website here.
2. I want to return my item, what do I do now?
We rarely have any customers that are dissatisfied with their purchase as we are generally very transparent with our product descriptions, and attempt to provide the best customer service possible. However, in the event that you wish to return something to us, please read our returns policy here.
Please note that all returns and exchanges must be received within 30 days in its original condition, unworn with tags still attached.
If a refund is granted, we will refund you the full amount you paid for the item, minus postage costs. We do not cover any bank or PayPal fees or exchange coversions outside of the full refund.
3. I've received an incorrect item, what happens now?
We always strive to ensure that this never happens, but human error is definitely possible as shipping many orders daily, therefore in advance, we´d like to apologise for any mistakes made. That being said, well attempt to swiftly amend your order and ensure that we cover all return postage costs.
4. My garment didn't fit, what do I do now?
We are fairly thorough with our measurement descriptions on each individual product listing to ensure that all our customers are well informed of the sizing prior to their purchase. We strongly recommend our customers to compare the measurements provided to a similar garment that they currently own, to ensure the garment fits on arrival and to avoid any lengthy exchange processes.
5. My garment is faulty, what do I do now?
We're fairly confident that you should never encounter this problem as we thoroughly check all garments prior to dispatch for any faults or imperfections, and if any, we clearly list them on the item description page. In the rare event that you do receive a faulty item, please contact us with the following details:
6. When will I receive my replacement?
If you're waiting on an exchange or replacement, we´ll have it dispatched out within 1 business day upon receipt of your return, permitting the replacement is available in stock. You shall receive an e-mail notification once your return has been received and your exchange/replacement has been dispatched.
7. Will you refund my return postage costs?
Return postage costs are only refundable if the garment is faulty, or if there was a mistake with your order that we´re held responsible for. For all exchanges, buyers are liable for all return postage costs, including the cost to return the item back to you.
To get your exchange out to you in a timely manner, we generally ask our customers to provide a self-addressed return satchel included in the return with a small note stating your Name, Postal Address and Exchange Size/Style Request. This way we can get your exchange out to you immediately.
For international customers, please contact us on email@example.com to get a quote for your freight. Generally it costs $35 AUD (Australian Dollars) to return an item back to you.
Also, to ensure no delay with your exchange, we'd request you to include the returns form with your return package which you can download at the following link: http://www.viparo.com.au/returns-and-exchanges